Privacy Policy

1. Information We Collect

To effectively evaluate and fight your insurance claim rejection, delay, or short-settlement, we must collect specific information from you. This includes:

• Personally Identifiable Information (PII): Name, email address, phone number, physical address, and government-issued ID (such as PAN or Aadhaar, only when required for official legal representation).

• Case-Specific Information: Insurance policy schedules, claim numbers, premium payment receipts, and official communication (rejection letters) from your insurance company or Third-Party Administrator (TPA).

• Sensitive Personal Data (Subject to your explicit consent):

  • For Health & Life Claims: Medical records, hospital discharge summaries, death certificates, or post-mortem reports.

  • For Fire, Motor, or Marine Claims: Financial statements, surveyor reports, FIRs, and commercial invoices.

• Technical Data: IP address, browser type, device information, and website usage data collected through cookies to improve our website experience.

2. How We Use Your Information

We use the information we collect exclusively for the purpose of providing our grievance redressal services. Specifically, we use your data to:

• Evaluate Your Case: To audit your documents and determine the legal and technical merits of your insurance dispute.

• Provide Legal Representation: To draft grievance letters, legal notices, and file complaints with the Insurance Ombudsman or relevant consumer forums on your behalf.

• Communicate With You: To update you on your case status via phone calls, emails, or WhatsApp, and to respond to your inquiries.

• Improve Our Services: To analyze website traffic and user behavior to optimize our digital platform.

3. How We Share Your Information

We do not sell, rent, or trade your personal or sensitive data to third parties under any circumstances.

We only share your information with external parties when strictly necessary to resolve your claim:

• Insurance Authorities: We will share your claim details and supporting evidence with your respective Insurance Company, TPA, or the Insurance Ombudsman solely to fight your case.

• Legal & Medical Consultants: We may securely share specific case files with our empaneled legal advisors or medical experts for technical consultation. These professionals are bound by strict non-disclosure agreements (NDAs).

• Legal Compliance: We may disclose your information if required to do so by law, court order, or government regulation.

4. Data Security & Protection

We implement robust, industry-standard security measures to protect your sensitive data from unauthorized access, alteration, disclosure, or destruction.

• All digital documents uploaded via our website are encrypted.

• Access to your case files is strictly limited to Nidaan LLP employees and consultants who have a direct business need to view them.

• We regularly audit our internal systems for vulnerabilities.

5. Data Retention

We retain your personal and case information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by Indian legal and regulatory obligations. Once your case is closed and the retention period expires, your sensitive documents will be securely deleted or anonymized.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you interact with our site. You can instruct your browser to refuse all cookies, but doing so may limit your ability to use certain features of our website.

7. Your Rights

As a user, you have the right to:

• Access: Request a copy of the personal data we hold about you.

• Correct: Request that we correct any inaccurate or incomplete information.

• Withdraw Consent: Withdraw your consent for us to process your medical or financial documents at any time (Note: Doing so will require us to terminate our representation of your case).

• Request Deletion: Request the deletion of your personal data, subject to any legal obligations we have to retain it.

8. Third-Party Links

Our website may contain links to external sites (such as the IRDAI or Ombudsman portals). We are not responsible for the privacy practices or the content of these third-party websites. We encourage you to read their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly.

10. Contact Us (Grievance Officer)

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact our Grievance Officer:

• Email: enquiries@nidaanlegalindia.com

• Phone: +9198272 84804

• Registered Address: 79/ A, Ranjeet Hanuman Rd, Dravid Nagar Colony, Dravid Nagar, Scheme 71, Indore, Madhya Pradesh 452009